Last updated: July 2023

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This privacy policy ("Policy") describes how Freedom Cloud Accounting Ltd ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users ("you" or "your") of our website https://www.freedomcloudaccounting.com  ("Website") and the services provided through the Website. By using our Website, you consent to the terms of this Policy.

Information We Collect
1.1 Personal Information: We may collect personal information, such as your name, contact information, email address, and other relevant details when you voluntarily provide it to us through forms on our Website or when you communicate with us.

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1.2 Non-Personal Information: We may collect non-personal information automatically as you interact with our Website. This information may include your IP address, browser type, operating system, and other technical information.

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1.3 Cookies: Our Website uses cookies to enhance your experience and provide personalised features. Cookies are small text files that are stored on your device when you visit our Website. We may use cookies for purposes such as analysing usage patterns, improving our services, and delivering targeted advertisements. By using our Website, you consent to the use of cookies as described in our Cookie Policy.

2. Use of Information
2.1 Personal Information: We may use your personal information to provide the services you request, respond to your inquiries, improve our services, and communicate with you about our services, promotions, and offers.

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2.2 Non-Personal Information: We may use non-personal information for various purposes, including analysing trends, administering the Website, tracking user movements, and gathering demographic information for internal use.

3. Sharing of Information
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Website and delivering services to you. These service providers are contractually obligated to keep your information confidential and use it solely for the purpose of providing services to us.

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3.2 Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement) to comply with applicable laws, regulations, or legal processes.

4. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer necessary, we will securely delete or anonymise it.

5. Your Rights
You have certain rights regarding your personal information. These rights may include:

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5.1 Access: You can request access to the personal information we hold about you and receive a copy of that information.

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5.2 Rectification: You can request to correct or update your personal information if it is inaccurate or incomplete.

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5.3 Erasure: You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

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5.4 Objection: You can object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

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To exercise your rights, please contact us using the contact information provided in Section 7 of this Policy.

6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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7. Contact Us
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:

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Freedom Cloud Accounting Ltd
Mill House, Nailstone Road, Carlton, CV13 0DH
help@freedomcloudaccounting.com